Document Upload

Document Upload lets you add one product at a time using a product image or a PDF document (such as a data sheet, specification sheet, or brochure).

When to Use

Document Upload is ideal for:

• Adding individual new products
• Uploading a product PDF where no image is available
• Testing content generation
• Quick product additions
• Updating an existing product with a PDF

For bulk uploads, consider ZIP Upload or Spreadsheet Import.

Upload Process

Step 1: Enter Product ID

1. Go to Add Products
2. Select Document Upload
3. Enter the Product ID
   • Use your SKU or product code
   • This must be unique
   • Avoid special characters

Step 2: Upload Your File

1. Click the upload area or drag and drop
2. Select your product image or PDF
3. Supported image formats: JPEG, PNG, GIF, WebP, AVIF, TIFF, BMP, SVG
4. PDF: Any standard PDF document

Step 3: Submit

1. Review your Product ID and file
2. Click Submit
3. Wait for processing to complete

PDF Uploads

When you upload a PDF:

• The first page is used as the product’s primary image in the product grid
• All pages (up to your account’s page limit) are read by the AI to generate product content
• The PDF appears in the product detail view under the Documents section

Page limits

Each account has a maximum pages-per-PDF limit (default: 4 pages). PDFs exceeding this limit are rejected at upload. You can view and adjust your limit (up to your account cap) in Settings → Assets. Contact support to increase your cap.

Unsupported PDFs

• Password-protected PDFs: Rejected at upload. Remove the password and re-upload.
• Scanned PDFs: Accepted, but AI extraction quality may be lower than a digital specification sheet. For best results, use PDFs with a selectable text layer.

PDF uploads are ideal for:

• Technical data sheets
• Specification documents
• Product brochures
• Catalogue pages

Image Requirements

Size

• Minimum: 400x400 pixels
• Recommended: 800x800 or larger
• Maximum: 4000x4000 pixels

Quality

• High resolution preferred
• Clear, well-lit images
• Product should be main focus
• Avoid blurry or dark images

Product ID Guidelines

Your Product ID should:

• Be unique in your system
• Match your existing inventory codes
• Not contain special characters
• Be memorable and consistent

Examples:

• SKU-12345
• PROD-WIDGET-001
• ITEM_A_LARGE_BLUE

After Upload

Once submitted:

1. Processing: AI reads your image or PDF
2. Generation: Content is created
3. Available: Product appears in All Products View

Processing typically takes 30–60 seconds.

Viewing Results

After processing:

1. Go to All Products View
2. Search for your Product ID
3. Click to view product details
4. Review and edit as needed
5. Change workflow status when ready

Adding More Files Later

To add additional images or PDFs to a product:

1. Find the product in All Products View
2. Open product details
3. Use the image management section to add more images
4. PDFs appear in the Documents section

Tips for Best Results

• Better quality images and PDFs produce better content
• For PDFs, ensure text is selectable (not a scanned image) for best AI reading
• Use a consistent Product ID naming scheme

Troubleshooting

File Won’t Upload

• Check the file format is supported (JPEG, PNG, GIF, WebP, AVIF, TIFF, BMP, SVG, PDF)
• Try a different browser
• Check your internet connection

PDF Rejected: Too Many Pages

• Your account has a maximum pages-per-PDF limit
• Check your current limit in Settings → Assets
• Trim the PDF to stay within the limit, or contact support to increase your cap

PDF Rejected: Password Protected

• Remove the password from the PDF using your PDF editor, then re-upload

Out of Credits

• Each upload consumes 1 credit
• Check your remaining credits in the sidebar

Product ID Already Exists

• Use a unique ID
• Check All Products View for an existing product

Poor Content Quality

• Use a higher quality image or a clearer PDF
• For PDFs, ensure the text is selectable (not a scanned image) for best AI reading
• Check Writing Knowledge settings